Leo Vegas Casino fined by Dutch gambling regulator
LeoVegas has been sanctioned by the Dutch gambling regulator after falling short of the Netherlands’ strict player protection standards.
Kansspelautoriteit (KSA), which oversees the regulated gambling market in the Netherlands, reiterated that licensed operators are legally obliged to actively protect players and reduce the risk of gambling-related harm. According to the authority, LeoVegas failed to meet those expectations.
The regulator stated that, in its assessment, LeoVegas did not adequately fulfil its statutory duty of care toward customers.
The breaches relate to the period from October 2023 through May 2024. During that time, the KSA requested several customer files from LeoVegas (Leo Vegas review) and found that every reviewed case showed shortcomings in how player protection obligations were applied.
In one instance, a customer lost sums described as “tens of thousands of euros” over a short period, without timely intervention from the operator. In another case, a player displaying clear and serious indicators of gambling harm was only contacted via an automated pop-up message — a measure the regulator considers insufficient given how easily such alerts can be ignored.
KSA Chairman Michel Groothuizen emphasised that duty of care is a cornerstone of responsible gambling enforcement.
“The duty of care is an essential part of the wider range of player protection,” he said, in Dutch.
“Providers must respond adequately to immoderate play. Large losses in a short time are an important signal of this.
“We have intensified our supervision of the duty of care and gambling providers are tackling this hard, because such an important part should not be neglected.”
As a consequence of these failures, LeoVegas — which is owned by MGM Resorts International — has been fined €500,000.
The action against LeoVegas follows a broader pattern of increased regulatory pressure in the Netherlands.
Earlier, the KSA issued a formal warning to VBet over weaknesses in its anti-money laundering controls, signalling that the regulator is taking a tougher stance not only on player safety, but also on financial crime prevention.
