NSW unveils new gambling harm minimisation measures
The New South Wales government has unveiled a new code of practice for the use of facial recognition technology in pubs and clubs, as part of a broader push to strengthen harm minimisation measures across the state’s gambling sector.
Approved under section 48 of the Gaming Machines Act 2001, the guide sets minimum expectations for venues that voluntarily deploy facial recognition systems. The technology is intended to support the future rollout of a statewide exclusion register, helping venues identify self-excluded patrons and reduce gambling-related harm, while also assisting in efforts to combat money laundering.
NSW Minister for Gaming and Racing David Harris said the ALP were intent on tackling problem gambling, while also firing a broadside at the opposition “for sitting on their hands” when they were in power .
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“I’m pleased to launch a NSW-first code of practice for venues operating facial recognition technology to help pubs and clubs negotiate the complex landscape to best support the identification of excluded patrons,” he said.
“The Minns Labor Government takes gambling harm minimisation seriously and while the Coalition sat on their hands during their 12 years in government, we are continuing to work with industry to develop new and innovative measures to minimise patrons’ harm.
“We will continue to deliver evidence-based reforms to ensure we are striking the balance of addressing gambling harm while supporting an industry that contributes billions to the NSW economy and employs more than 150,000 people.”
The code has been developed following consultation with industry, privacy regulators, health experts and government bodies, including the Office of the Australian Information Commissioner and the NSW Privacy Commissioner. Authorities say the framework is critical given the sensitive nature of biometric data collected through facial recognition systems.
The initiative forms part of a wider “evidence-based” reform agenda led by the Minns Labor Government. Measures already underway include mandatory shutdown periods for gaming and slot machines between 4am and 10am by March 2026, reduced cash input limits on new machines, and a gradual reduction in total gaming machine numbers statewide.
Additional reforms include banning political donations from clubs with pokies, restricting gambling-related signage, introducing mandatory Responsible Gambling Officers in larger venues, and prohibiting gambling advertising across public transport networks.
While Australian has strict regulation surrounding real-life gambling venues, the offshore gambling industry thrives, with many online casinos based in places like Curacao aiming marketing efforts at customers from here.
